Our commitment to quality and safety

We operate the first and only pharmaceutical-grade manufacturing facilities for the testing and processing of human milk in Europe. All proprietary equipment are designed in Australia by our engineering company. The designs are based on extensive research and development of more than 20 years in the field of milk processing.

Our processing facility consist of ISO 7 Cleanrooms and GMP compliant. Food safety is addressed through HACCP management system from milk collection till distribution of finished goods. Keeping in mind the highest level of food safety, we continuously perform area monitoring screening tests, food handler’s personnel hygiene for any microbial contamination in the processing area. Quality is continuously monitored during entire processing operation.

Before we accept any mothers milk, the mother has to go through multiple tests including a blood test. We work to ensure the highest quality and safety by having standard operating procedures for each step along the way. SOPs are used for donor qualification, screening and blood testing, shipping and monitoring during shipment, testing of raw milk, storage and processing, pasteurization (in compliance with FDA and NICE guidelines) manufacturing, and final product testing (internal and external by UKAS certified third party laboratory).

Our quality processes far exceed the recommendations of NICE for the operation of milk banks.

Below are the 10 steps that are performed for every batch of human milk, prior to it being approved for distribution:

  • Product safety is paramount and hence, each batch goes through 10 stages of rigorous testing.
  • Milk is pasteurized using 3-A standards of USA certified equipment that complies with USA-FDA.
  • The process of pasteurization complies with WHO and FDA & NICE guidelines.

How we approve Milk Providers?

Milk Providers 5-step process consistent with NICE CG93


Online Application

Consent form and Medical Questionnaire

Online Application

GP Notification Form

Online Application

Serological testing

Online Application

Milk Testing

Online Application

Approved as Milk provider subject to regular testing of milk

Manufacturing Safety & Consistency
from Milk expression to NICU

On receipt every cooler is chemically & microbiologically tested

Individual milk tested prior to production

Testing repeated multiple times during production

Finished product tested for physical and microbiological properties

HACCP plan (hazard analytics & Ciritcal Control Point)

(Food Industry Quality Standards)


Global standards GS1 tracing system to NHS Trust.
Batch Process records for milk provider to batch


Recommended Holder Pasteruisation

Multiple ISO-7 Cleanrooms

Recommended Holder Pasteruisation

Single site manufacturing plant

UKAS Certified laboratory

Independent testing

Finished Products are tested for chemical and microbiological properties. These are checked against standard parameters and certified. Only approved milk is despatched to customer. Samples of milk shipped to customers are kept in safe storage for reference for the whole shelf life duration.

We strictly follow end-to-end traceability process through our proprietary traceability software which keeps track of origin and every step of the way to the end product.

End-to-end traceability:

Our proprietary traceability software keeps track of origin and every step of the way to the end product.